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Delivery
At Kratos, we are committed to ensuring that your orders are delivered promptly and securely. Our delivery process is designed to provide a seamless shopping experience. Orders are processed within 1-3 business days and shipped via our trusted delivery partners. Estimated delivery time depends on your location within Nigeria. Please note that unforeseen circumstances such as weather conditions, logistics delays, or public holidays may affect delivery times. If you experience any issues with your delivery, kindly contact our support team for assistance.
Returns
We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, you may return it within 7 days of delivery for an exchange or store credit. To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase.
Non-Returnable Items:
Items that have been used, damaged, or not in their original condition
Clearance or final sale items
Digital or downloadable products
To initiate a return, please contact our customer support team via email or phone with your order details. Our team will guide you through the return process and provide the necessary instructions.
Exchanges
If you would like to exchange an item, we offer exchanges for products of equal or lesser value, provided that the item meets our return conditions. Once we receive and inspect your returned item, we will process the exchange and ship the replacement product to you.
Help
Need assistance? Our customer support team is here to help! If you have any questions regarding returns, exchanges, or delivery, feel free to reach out via our contact page or email support@kratos.ng. We aim to respond to all inquiries within 24 hours.
Thank you for shopping with Kratos, Nigeria’s trusted tech accessory store!